AUTHORISED FINANCIAL SERVICES PROVIDER
Randfontein Financial Advisers is an authorized financial services provider (FSP number 8886) in terms of Section 8 of the FAIS Act.
A copy of our license certificate is available on request.
|
FSP Name |
Randfontein Financial Advisers |
|
Registration number |
2025/292080/07 |
|
Contact person |
Twaney Heyns |
|
|
twaney@gvrbrokers.co.za |
|
Telephone number |
011 412 3490 |
COMPLIANCE OFFICER
|
Name |
Masthead (Pty) Ltd |
|
Telephone number |
021 686 3588 |
|
Email address |
info@masthead.co.za |
|
Website |
www.masthead.co.za |
For a copy of our Statutory Disclosure Notice, please click here.
CONFLICT OF INTEREST MANAGEMENT POLICY
Randfontein Financial Advisers has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act.
The Conflict of Interest Management policy is published on our website, click here to read it.
You can also email twaney@gvrbrokers.co.za to obtain a copy of it.
COMPLAINTS PROCEDURE
Should you wish to pursue a complaint against a key individual or representative of Randfontein Financial Advisers, you should address the complaint in writing to us at twaney@gvrbrokers.co.za
If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 663 274. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.
TCF POLICY
Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly.
PAIA MANUAL
This information manual provides an outline of the types of records held by Randfontein Financial Advisers and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”). If you require this information, please request per email twaney@gvrbrokers.co.za